Tracker

About Tracker

PhaseWare Tracker is a client assistance and also assistance workdesk service. It immediately alerts individuals whenever customers report or intensify existing problems. Adaptable release alternatives consist of on-premise setup and also a cloud-based option. Applications for assistance workdesk and also customer care can be supplemented with an internet self-service site for customers or an understanding monitoring collection to boost an assistance group's training process. The customer self-service facility maximizes assistance team while enabling clients to report concerns, look for standing updates on existing tickets or gain access to Frequently asked questions and also various other knowing devices. Customers can swiftly produce records making use of the 80+ design templates consisted of with the remedy, or dig deep right into customer communications making use of the information area as well as consumer event search features. Tracker's assistance group provides extremely customized customer care to fit each company's special demands. Tracker can be scaled to fit the solution facility dimension, whether one permit or 1,000 are needed. The remedy sustains Windows as well as Mac running systems as well as works with all significant internet browsers. Indigenous iphone as well as Android applications are readily available for the client self-service portal. Pricing is per customer monthly for a cloud service as well as single permit charge for an on-premise service. Assistance is through e-mail, telephone call as well as self-service portal.

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